Can I call my local post office directly?
To find a local USPS number for a specific post office, use the "Locations" link on the USPS website and enter your location. You can call the national USPS number at 1-800-275-8777.04-Mar-2020
Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Speak to the station manager (postmaster) at a local post office.15-Apr-2022
How do I speak to someone at the post office on the phone?
When a customer calls 1-800-ASK-USPS (1-800-275-8777), the customer service telephone number for the U.S. Postal Service® (USPS®), they will hear a greeting, then a language choice option (press 2 for Spanish).
USPS Customer Service Contacts
How do I report a mail not being delivered?
For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail." For lost or damaged mail, file a claim for either international mail or domestic mail.26-May-2020
I have a complaint regarding service I received at a Post Office. Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer & Industry Contact office.
Does the post office take complaints seriously?
If your business is experiencing a delivery issue or has a concern regarding customer service, the email service or a telephone call offer a convenient way to discuss the problem. For more serious concerns, such as potential theft or fraud, the USPS Office of the Inspector General takes the lead.22-Jan-2019
You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.04-Dec-2020
How do I contact USPS about a late delivery?
Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.26-Jan-2021
1-800-222-1811
Why is my package still in transit USPS?
Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.28-Apr-2021
If your mailbox is empty, it could be because something's blocking it. According to the USPS, a blocked mailbox will prevent delivery. "Customers are required, as a condition of delivery, to ensure that proper access is provided to mail receptacles," the Postal Service states on its website.21-Jan-2022
How do I find out where my mail is?
Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. Informed Delivery provides a digital preview of your incoming mail. There may be occasions where a mail item may be delayed in reaching its destination.
There are many reasons as to why you wouldn't get mail or packages such as the shipping label falling off, the address or recipient name getting smeared in case of bad weather, or the most common reason of all, an incorrect address. Just one wrong digit in the zip code can make all the difference with mail delivery.08-Apr-2018
Should I be worried if USPS tracking hasn't updated in 3 days?
Should I worry if the status of my package hasn't been updated in 3 days? No, there's no reason to worry. The USPS scans your package at every checkpoint on the route.10-Jun-2021
For services with delivery estimates of 1-3 days, you are advised to wait for 5 days and up to 14 days for services with delivery estimates of 2-10 business days. If your package doesn't arrive within that time frame, you should contact USPS customer care to discuss the issues behind the delay.18-Feb-2021
How long before a package is considered lost USPS?
A Lost Article is defined as any mailing that has not been received and has not been returned to the sender. Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.
Variations: You can also file a complaint by calling 1-888-USPS-OIG (1-888-877-7644), or by mailing a complaint to ATTN: HOTLINE, USPS OIG, 1735 North Lynn Street, Arlington, VA 22209-2020.
How do you send an email to the postmaster?
We're in the digital age, and almost anyone can be reached through email. The postmaster general's contact is Megan.J.Brennan@usps.gov, but as the Chief Executive Officer of a company with a 640,000-person workforce, she's probably inundated with new messages.21-Nov-2018
For online lodging of complaints and status update through website www.indiapost.gov.in (Go to home page and click on Customer Complaints link, select option Register Your Complaint for lodging complaint and select option Track your Complaint for knowing the position of the case.)
Who is responsible for missing package?
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
Can I call my local post office directly?