Can I speak to a person at DHL?
Our Customer team are available to help you Monday to Friday 7am - 8pm, Saturday 8am - 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day.18-May-2022
Consumers:
Which number is DHL tracking number?
The tracking numbers for DHL come in a few different formats, depending on the service. DHL Express: A 10 digit numeric beginning with 000, JJD01, JJD00, JVGL or a similar variation. DHL Parcel: 10 digital numeric, starting with 3S, JVGL or JJD.10-Jul-2020
You're Next - The customer can request to receive a 'You're next' text when the driver is one stop away, typically 5-15 minutes before the delivery.
What happens if a DHL parcel is not delivered?
If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL location.
In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.18-May-2022
How do I track my DHL package?
Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.18-May-2022
While there are 3 different avenues to speak to our customer service agents, (Hotline, Live Chat, and WhatsApp) only Live Chat and WhatsApp is operational 24/7 and available online.01-Mar-2022
How long does DHL take to deliver?
Please keep in mind that usual delivery times can vary depending on the product /service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. The merchant or online shop usually indicates the expected delivery time on its website.18-May-2022
Simply enter this number into Circuit Package Tracker, push 'Track my package, we will then show you the different stages your package has gone through and its current location. You may even get your estimated time of arrival If DHL has shared this with us.
Why is my DHL tracking not updating?
If your package has already arrived in your country and the DHL tracking info has not updated since it's arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.01-May-2019
DHL Global Forwarding 7-digit numerical only. Starts with 1 number, followed by 2 letters and 4 to 6 numbers. Starts with 3 to 4 letters. Starts with 3-digit carrier code, followed by dash (-), followed by the 8-digit masterbill number.
Does DHL have live tracking?
Online Tracking Services No account, no password required. You just need the waybill number(s). The tracking results provide real-time details of your shipment's progress as it speeds through the DHL network. You'll see each specific location and the reason your shipment is being handled via time stamps.17-Nov-2017
What happens if I miss my DHL delivery? They will try 2 or 3 more attempts to deliver you package to you. If you missed any and can track it either you can pick that up from their pickup point or as them for another attempt when you are at the place. What time is “end of day” for DHL delivery?
What time does DHL usually deliver in my area?
DHL delivery times are between 8 AM to 6 PM local time. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors.19-Mar-2021
DHL is required to get your signature when they deliver a package. If you are not at home they can't leave it just at your doorstep unless you have given them permission to put it in a safe location as your garage, garden, etc.
Does DHL pay for lost packages?
If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible.
Overview. DHL has a consumer rating of 1.37 stars from 520 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.
Can I get a refund if DHL is late?
If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged.
Our driver will attempt delivery between 07:00 - 20:00 Monday to Friday.18-May-2022
Does DHL open packages?
No, they don't immediately open your package without any reason. Your package wi definitely go through a scanner machine (x-ray) and screen your items.
Can I speak to a person at DHL?