Can I track DHL package without tracking number?
Yes, it is possible to track the DHL parcel without a tracking number. To do this you need to go to the DHL website and enter the reference number owned by the shipper. All this information should be entered into the yellow box found on the right-hand side of the screen.
Can you track packages by address DHL?
Not only does track & trace let you pinpoint your parcel online, but it also tells you your parcel's expected delivery time as soon as it's been logged in the system. If your parcel is delivered with your neighbor or at a DHL ServicePoint, the track & trace page will tell you the address.
HOW CAN WE HELP YOU?
Can I track a package with my address?
UPS will associate any packages using your address to your account so that you can track them.
Therefore, if you do not have the tracking number, you will not be able to check the status of the parcel. It happens that the courier company does not provide one, or it does provide one, but you cannot access it. The tracking number may be missing because the courier company did not provide you with one.27-Feb-2020
Can I call DHL on WhatsApp?
Our WhatsApp digital assistant is available 24/7 to track your shipments, subscribe to shipment notifications, and answer general customer service enquiries. Simply open WhatsApp to get started or add the DHL Express WhatsApp number +44 1163 265750 to your contacts and start a WhatsApp chat*.
Contact customer service If the delivery status of your package remains unclear, be sure to contact us straight away. When contacting customer service, you will be asked to provide the consignment number and, if possible, an accurate and detailed description of the goods and packaging.08-Jun-2022
What is DHL email address?
Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails.18-May-2022
If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop. For examples of the tracking numbers used on DHL shipments, please click here.18-May-2022
Do DHL text you before delivery?
Gone are the days when a recipient needs to wait in all day for a parcel to be delivered. With our email and text notifications, your recipient will receive a one-hour time slot on the morning of the delivery and a 'You're next' text when they are the next stop on the driver's route.
On the morning of the delivery, a 1 hour delivery window will be provided. Where the sender of your parcel has provided your mobile number or email address, we will send you a notification.18-May-2022
Why is my DHL shipment on hold?
The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.08-Dec-2021
You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel's customer service department.
Can I collect my parcel from DHL depot?
You will need to take your 14-digit shipment number (provided in your confirmation email) to your collection depot. You will be asked to sign for the parcel and will need photographic proof of identity and proof of address to collect it, e.g. Passport and Driving License.18-May-2022
How do I access tracking information? The type of tracking and delivery information available is based on the class of mail or add-on services you purchased at the time of mailing. Whether you are the sender or recipient, you can track your item: Online: Use USPS Tracking® on the United States Postal Service® website.
How do I find out where my parcel is?
Track My Parcel - SMS Tracking
To track a package, locate the tracking number sent to you and enter it on the shipping carrier's website. If the shipper uses self-delivery or in-house shipping, they may have a specific tracking solution they will electronically send to you.20-Dec-2021
Who is responsible if a parcel goes missing?
When a parcel goes missing, it's logical to think the courier company is liable. However, it's actually the retailer who is responsible for compensating you. While it's a good idea to contact the courier first, if the parcel is truly lost, you'll need to take it up with the retailer.20-Jun-2019
If you don't have a tracking number available and just want to check when DHL usually delivers to you, go to the parcello page and click on the button "Only the times (without tracking number)". Then you enter your address and a time window will be displayed.
Can I track DHL package without tracking number?