Can we get a refund on Shiprocket?
Note: No refunds are offered, even if a plan is canceled mid-month.
Shiprocket is a great shipping solution who is handling all our requirement to being a leader in Foods Category. There account manager is very helpful and Ready to give support at any
How can I return my product on Shiprocket?
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please write to us at packaging@shiprocket.in or call our customer care at 9266623006 with details of the product and the defect.
Once you select your courier company, your order will move to the 'Ready to Ship' tab. From here, you can download the invoice, label, and manifest and also schedule a pickup for the order. As soon as you assign a courier company from Shiprocket and schedule a pickup, you will get an AWB number.10-Nov-2014
Can we cancel order in Shiprocket?
After an order is labelled i.e a courier is assigned to the order, and you wish to cancel the order, then the same can be done from order internal page. By clicking the cancel button on the top right of the screen.23-Feb-2017
You need to make a request on your Shiprocket platform to cancel your order/shipment. The same will be shared with the concerned courier partner. -within 24 hours if it's a shipment cancellation. Note: The refund amount will be reversed back to Shiprocket if the status gets changed after cancellation.14-Jan-2021
Who owns Shiprocket?
Saahil Goel
1-day and 2-day delivery refer to express shipping wherein the customers receive the product they have purchased within the stipulated period. Standard shipping takes atleast 3-5 business days, but customers want quicker action on the delivery due to the changing expectations.24-Jun-2021
Is Shiprocket and Bluedart same?
Is Shiprocket and Blue Dart same? With Blue Dart's powerful shipping service and Shiprocket's all-in-one dashboard, you can process your orders much faster at an affordable price. Upon choosing Shiprocket, you can get access to not only Blue Dart but 14 other courier partners which are as competent as Blue Dart.
What is return pickup?
A Return Pickup Service is used to define a pickup service from a customer, in case the customer wants to return an item. A return pickup item is uniquely defined by its service ID and unit of measure.16-Jun-2018
How to create a return order in Shiprocket App? Print
Does Shiprocket pickup from home?
Get your product delivered at your customers' doorstep by selecting the nearest pickup location to your buyer's address. It helps in faster delivery by eliminating the extra in-transit time.
An Order ID is a unique number which helps you identify and search orders within your Shiprocket account. Each order receives its own Order ID that will not be duplicated.13-Oct-2020
Can I use Shiprocket for personal use?
Yes. Shiprocket lets you add orders manually to the platform or import them. You can easily upload a day's orders and ship them in a few clicks.09-Aug-2017
How do I cancel my shipment? You need to contact your merchant to cancel your shipment. However, if we reach your doorstep before you cancel the order, please decline the shipment and inform our representative that you have cancelled the order.
Does Shiprocket provide packaging?
Shiprocket Packaging is an innovative packaging solution for your business that gives you the opportunity to purchase some of the finest packaging material like flyers, packaging boxes, corrugated boxes, etc. from Shiprocket. The products are listed on the website with complete dimensions and related specifications.22-Jun-2020
The payment will be reflected in your Shiprocket Social wallet, which can be transferred to your bank account.For verification of your wallet account, you are required to provide the following:
How do I ship Shiprocket?
The Shiprocket platform is hassle free and simple to use!
Customer Support
Can we trust Shiprocket?
To verify the delivery attempts are legitimate, and not fake, Shiprocket has aligned with courier partners using APIs and receives regular updates about the whereabouts of your orders. Therefore, a process that took almost 24 hours, Shiprocket's panel helps you do it in nearly 5 minutes.15-Nov-2019
Can we get a refund on Shiprocket?