How can I contact DHL customer care?
Our WhatsApp digital assistant is available 24/7 to track your shipments, subscribe to shipment notifications, and answer general customer service enquiries. Simply open WhatsApp to get started or add the DHL Express WhatsApp number +44 1163 265750 to your contacts and start a WhatsApp chat*.
How do I contact DHL for delivery?
DHL Customer Service Contacts
My shipment is not delivered. What can I do? In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.18-May-2022
How can I check my DHL courier status?
Track Your Shipment
You can arrange redelivery via the DHL website here. You'll need the tracking number from your dispatch email. If you don't arrange a redelivery DHL will attempt to deliver again on the next working day.
Why is my DHL shipment on hold?
The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.08-Dec-2021
Does DHL deliver on a Saturday? Well if your parcel is collected on Friday, it will be delivered on Monday (the next working day). If this isn't quick enough and you need Saturday delivery, then you can upgrade to our Saturday delivery service. Simply select the 'Saturday delivery' service at the time of booking.
How long does a DHL delivery take?
Not only does DHL Air Express deliver practically everywhere, but it's fast, offering delivery to major destinations in 1-6 working days.
DHL Same Day features include: Next flight out service to more than 220 countries and territories means that you'll receive shipments in the shortest time possible. Door-to-door service, 24 hours a day, 7 days a week, 365 days a year means fast and flexible service for you.18-May-2022
Does DHL require a phone number?
Sender's full name and address, including postal code. Sender's telephone, fax or mobile number and VAT number.16-Nov-2017
STAY CONNECTED WITH DHL ALERTS Receive SMS text messages about your shipments status. To get started, text the word “Subscribe” to 55326.18-Jun-2021
Can I pickup my package from DHL?
DHL Parcel ServicePoints are POPular and super-convenient places where you can pick up or drop off your shipment quickly and easily.18-May-2022
According to the current policy, if a package goes missing and has not arrived at his/her place 4 or 5 days after the scheduled delivery, then then it is officially lost.
What happens if courier is not delivered?
What do couriers do with undelivered packages? Generally, nonmailable packages are returned to the sender. But, if for any reason the sender will not or cannot receive it, the courier company will hold onto a parcel for a while so that the owner can file a claim. However, they cannot wait indefinitely.20-Sept-2017
If you don't have a tracking number available and just want to check when DHL usually delivers to you, go to the parcello page and click on the button "Only the times (without tracking number)". Then you enter your address and a time window will be displayed.
Can I track DHL without tracking number?
Yes, it is possible to track the DHL parcel without a tracking number. To do this you need to go to the DHL website and enter the reference number owned by the shipper. All this information should be entered into the yellow box found on the right-hand side of the screen.
Our driver will attempt delivery between 07:00 - 20:00 Monday to Friday. A 1 hour estimated time of delivery will be available to you from our track a parcel page. If there is no-one available to accept delivery, in most cases our driver will post through your letterbox.18-May-2022
Does DHL take pictures of delivery?
DHL electronic proof of delivery lets you get delivery details and an image of the receiver's signature, when captured digitally—usually within an hour of delivery.17-Nov-2017
Some of our customers have received these text messages. Unfortunately it's a scam. Mobile users receive what looks like a parcel notification via text message from Deutsche Post or DHL with a link to track or confirm the shipment. You should never click on the link in these fraudulent SMS!08-Sept-2021
How many times do DHL try to deliver?
If you have missed our driver, they'll leave a card notifying you that they'll try to deliver again the next workday. If there's no one at home on the second delivery attempt, the driver will leave a card stating that you can collect the parcel at a DHL sorting center.
How can I contact DHL customer care?