How can I contact DHL in Germany?
Shipment Tracking and Status (Personal and Business)
You can speak to a member of our customer service team on Live Chat between 07:00am and 22:00pm Monday to Friday. You will see a 'Chat to our team' button at the bottom right of this page when an advisor is available to chat.
Where is my DHL package?
You can easily track your shipment online with our track and trace tool – you'll know exactly where your parcel is and when it's arriving. All you need is your shipment number. By entering the recipient's postal code, you'll see the sender and the recipient.
The tracking numbers for DHL come in a few different formats, depending on the service. DHL Express: A 10 digit numeric beginning with 000, JJD01, JJD00, JVGL or a similar variation. DHL Parcel: 10 digital numeric, starting with 3S, JVGL or JJD.10-Jul-2020
Why is my DHL package not moving?
If your package has already arrived in your country and the DHL tracking info has not updated since it's arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.01-May-2019
DHL Customer Service Contacts
How long is DHL out for delivery?
Your DHL shipment can take anywhere from 2 to 8 business days for domestic shipments within the US. Your DHL shipment can take anywhere from 3 to 14 business days for international shipments. Easily reschedule or change delivery times via the My DHL app.19-Mar-2021
DHL missing packages:
Does DHL deliver Saturday?
The simple answer is Yes! DHL does provide delivery options on Saturdays.
Can I live track DHL package?
You can check Circuit Package Tracker for live updates on your DHL packages. All you need is your tracking number given to you in a confirmation email or SMS by DHL.
If you don't have a tracking number available and just want to check when DHL usually delivers to you, go to the parcello page and click on the button "Only the times (without tracking number)". Then you enter your address and a time window will be displayed.
Why is DHL tracking not working?
Why is my tracking number/ID not working? Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.18-May-2022
Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.18-May-2022
Why is my DHL package on hold?
The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.08-Dec-2021
Generally, Customs officers will visit multiple sites during the day and process their releases in the afternoon. The process can take anywhere from 12-48 hours and even longer during high traffic periods. Customs releases are also not guaranteed.
Why is my parcel on hold?
Normally it means your J&T Express parcel delivery has been temporary denied due to some reasons. These reasons are not permanent and should be able to resume for delivery within few days or within 14 days. The uncontrollable situation might due to the following reasons ; Parcel Overload at CDC or Hub.
Just Enter your Tracking Number. We will return full status of your Parcel. Tracking status will be displayed including the Pickup date & time to Delivery date & time. Or If you prefer to track courier without specifying courier service, Please goto courier tracking home page alltrack.org/couriers-tracking.
Can I call DHL on WhatsApp?
Our WhatsApp digital assistant is available 24/7 to track your shipments, subscribe to shipment notifications, and answer general customer service enquiries. Simply open WhatsApp to get started or add the DHL Express WhatsApp number +44 1163 265750 to your contacts and start a WhatsApp chat*.
DHL has a consumer rating of 1.37 stars from 520 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.
Why does my DHL package says delivered but not here?
In most cases, a delay occurred which means the driver was unable to deliver the package on that exact day. They may have marked the package as delivered prematurely. By contacting DHL, you can find out the status of your package and receive a refund if necessary.07-Oct-2021
How can I contact DHL in Germany?