How do I arrange my Hermes delivery?
All you need to do is click the button at the top of the page and then fill in the form. You can book parcel collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your package the next day, between 8am and 8pm – you'll receive a 2-hour time slot on the day.
No, unfortunately you can't drop off Hermes parcels at the Post Office.
How can I get in touch with Hermes parcel delivery?
Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package's tracking number and your Hermes account details to verify your identity.
Your friendly courier can collect your parcel from you or you can drop it at one of our 7,000+ local ParcelShops (usually your local convenience store or corner shop).
Can Hermes collect from my house?
You can choose to have a Hermes courier collect your parcel from your door or you can use one of the many Hermes drop off points, or ParcelShops as they're officially called, if the sender can't wait home to have their parcels collected.
The size of Hermes parcels is determined by weight, except for packages that fit into the Postable category. Hermes Postable parcels have a maximum parcel size of 35cm long x 23cm wide x 3cm deep with maximum weight up to 1kg. This makes the packages letterbox friendly.
How much does it cost to send with Hermes?
Pay online prices
All you need to do is find a local ParcelShop with one of our great Print In ParcelShop devices, allowing you to pay for your parcel in seconds. Alternatively, if you'd prefer to book your ParcelShop drop off using the Evri website, just scan the QR code (or enter the 6 digits) we sent you via email.
How quickly do Hermes deliver?
We'll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be; next day, 48 hours or 3 to 5 days.
Speak to a human – Evri Myhermes Contact If you prefer to speak to someone directly about your issue you can ring Evri on 0330 808 5456. You will need to follow the automated menu system (and you might need information from the parcel such as tracking).10-Aug-2022
How do you complain to Hermes?
HERMES COMPLAINTS Give the company's customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.
The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.
What size is a Hermes small parcel?
Even our very small postable parcels also have to meet some size requirements (no more than 23cm wide, 35cm long and between 1 and 2.5cm deep) to be letterbox friendly.
The postage on a parcel, and also the registration fee if the parcel is to be registered must be prepaid fully. Postage stamps must be affixed to , or impressions of stamping machine taken in the cover of the parcel or and official label which can be obtained free at the post office.
Are DHL and Hermes connected?
Are DHL and Hermes the same company? DHL and Hermes are both leaders in the European logistics sector, but they do not work together.
Size and weight guide – UK letters and parcels
How long do Hermes hold parcels?
Please contact the retailer for confirmation that your parcel is being delivered by Hermes. We display parcels on the app for 28 days.
How to calculate overall size: Take the two shortest sides of your parcel and sum them. Multiply the sum by 2 and finally add the length. The total is the overall size. Add together the 2 shortest sides: 40 + 50 = 90.
How much does it cost to send a 5Kg parcel UK?
UK postage rates and prices:
There are certain items we can't carry for the safety of our parcel people.Prohibited items
How much does it cost to post a 2kg parcel?
Second Class Parcel price comparisons
How do I arrange my Hermes delivery?