How do I cancel FASTag?
The easiest way to deactivate a tag is by contacting the FASTag provider's customer care and raising a request for the closure/deactivation of the FASTag linked account. You can also call on 1033, the helpline launched by the National Highways Authority of India for FASTag related concerns.
How to surrender old fast tag and get new one? Raise a surrender request with the FASTag issuer bank & close your wallet to get the unused amount refunded
How do I contact IDFC FASTag?
How do I close my FASTag? Call us on our Toll free number: 1800-120-4210 and mention your mobile number against which the tag has been registered along with the Vehicle Registration Number (VRN) or Tag ID. Our Customer Support agent will get in touch with you to confirm the closure of FASTag.
What happens if I close my FASTag account?
The accounts can be closed while selling the vehicle. When a vehicle is sold, then the FASTag issued on the particular registration number will still be linked with the previous owner's name. The amount will still be deducted if the number is registered in the previous owner's account and money from his/her account.08-Jan-2022
Only one FASTag can be issued against any particular vehicle at any given point of time, in case customer reaches to PPBL for new FASTag issuance, customer has to ensure that earlier issued FASTag against same vehicle are destroyed and demolished.
How do I transfer money back from FASTag?
No, the balance could not be transferred. You need to surrender the old tag & get the refund of the balance in your desired account.
Insufficient balance One of the most common reasons for the blacklisting of FASTag is not maintaining the required minimum balance. Your tag issuer will block the tag if you fail to recharge the digital wallet within the stipulated time.06-Jun-2022
Can I transfer money from one FASTag to another?
Wallet to wallet transfer is not allowed.
If your IDFC Bank FASTag got blacklisted, you can simply recharge your wallet with sufficient amount, once the payment is approved, the FASTag will get activated automatically.
How do I contact FASTag customer care?
We are delighted to answer your queries. Feel free to contact us on below given Customer Care Numbers: Please call 1800 3006 9090 / 1860 266 6888 (Local call charges applicable) Timings: 24*7.
Rs 100
How do I cancel FASTag online?
You can cancel/close/deactivate your FASTag account either by connecting with the customer support staff of your FASTag issuer or by logging in to the mobile application of your FASTag issuer/prepaid wallet. Alternatively, you can also log in to the official website of your FASTag issuer bank.17-Aug-2022
Indian Highways Management Company Limited In case it is blacklisted call your issuer bank to remove the blacklist & recharge your tag to use it again.
How do I change ownership of FASTag?
Transfer your FASTag Simply visit the site or app where the purchase has been made and request the transfer. Similarly, NHAI FASTags can also be transferred to the 1033 Call helpline number.
If FASTag is active then vehicles can cross toll booths even if the balance is zero. In case of zero balance, the money will be deducted from the security deposit. The money will come back to the security deposit at the time of recharge.02-Mar-2021
What if I sell my car with FASTag?
In case you have sold or transferred your vehicle, you should get the FASTag deactivated/closed immediately as the Toll payment will continue to be deducted from the source account to which the FASTag is linked.
You cannot do this at all, it is absolutely forbidden. If more than one FASTag is used in a vehicle, then users may face problems or get blacklisted.16-Feb-2021
Can I use my friends FASTag on my car?
Only one FASTag can be used for one vehicle.23-Nov-2022
Customers can visit any of the 22 certified banks through various Point of Sale (POS) locations at Toll Plazas or Issuer Agency to create a FASTag account. To know more about the same you can contact the customer care number of the issuer agency.23-Nov-2019
Can we change vehicle number in FASTag?
To change the vehicle number for a FASTag, you will require scanned copies of your new vehicle's RC (Registration Certificate). Your issuer bank will verify the RC along with your personal details. Then, the new vehicle number will be updated for your FASTag.06-Jun-2022
How do I cancel FASTag?