How do I complain to J&T?
Where can I provide feedback, suggestions or complaints? You may contact our 24 hours customer service hotline at 1300-80-9000 or e-mail to support@jtexpress.my. We will hear you.
To arrange for the pickup of your package, you may book through the J&T Express website, mobile app, 24/7 customer service hotline, or contact number of the nearest branch. The J&T Express pickup service is free of charge.29-Aug-2022
How do I claim my parcel from J&T Express?
a. Must file for the claim within 5 working days from the delivered date. Provide supporting documents such as air waybill and image of the damaged parcel. Send the supporting documents through email HERE to our Customer Service Team.
When your shipment is in transit, it means the courier company picked the parcel up and your shipment is on its way to the delivery address. The package stays in transit until the driver/postman delivers it.
What time does J&T stop delivering?
J&T Express conducts deliveries from Monday to Saturday, 9am to 10pm.
The parcel has failed to be returned to the sender, a delivery reattempt will be conducted over the next few days. The attempt to pick up the parcel by our driver has failed, a delivery reattempt will be conducted over the next few days.
How do you know if your parcel has been delivered J&T Express?
J&T Express Philippines