How do I contact DHL China?
Call DHL eCommerce on +86 400-8423550 (North) Call DHL eCommerce on +86 400-8423551 (South) Contact DHL eCommerce Personal Send Email. Contact DHL eCommerce Personal Frequently Asked Questions.18-May-2022
Our Divisions In China Standard international and domestic parcel services for business customers and consumers, plus eCommerce logistics and facilitation services. The experts in Global Air, Ocean & Ground Freight Forwarding.18-May-2022
What is DHL customer service phone number?
Opening hours: Monday - Friday: 9:00am - 6:00pm. Single Shipment or Regular Shipping? Our colleagues from DHL Express will be in touch after submitting the form.18-May-2022
How can I speak to a human at DHL?
HOW CAN WE HELP YOU?
How do I track my DHL package from China?
Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.18-May-2022
DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. In Asia, DHL even delivers on public holidays if required.16-Jan-2020
Is DHL operating in Shanghai?
On top of renewing its IATA CEIV Pharma Certification, DHL Global Forwarding's facilities in Shanghai PVG is also certified as DHL AIR GxP location for its temperature and non-temperature controlled storage and transportation capabilities.02-Dec-2020
Your official company letterhead. Sender's full name and address, including postal code. Sender's telephone, fax or mobile number and VAT number. Receiver's complete address details for the recipient of the shipment, including telephone, fax or mobile numbers.16-Nov-2017
What do I do if my package is not delivered DHL?
My shipment is not delivered. What can I do? In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.18-May-2022
DHL Same Day Customer Service is there for you 24 hours a day, 7 days a week, 365 days a year—always available to help you meet any shipping challenge.
How long will DHL hold a package?
As per our global standard operating procedures we hold shipments for 7 days, or even longer if we have an “Agreed Delivery” date. We will not charge for this storage. Before we return a shipment we always contact the shipper first for new instructions. We can reroute to an alternative address, return or even dispose.
Our courier will inspect the shipment when the pickup is made. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. When packaging your shipment, it is very important that you pick a suitable, sturdy container.
Why is DHL shipping so slow?
The most common reason that it takes DHL a long time to deliver a package is that the seller hasn't shipped it out yet. DHL can't deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.27-Oct-2021
Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails.18-May-2022
How do I find my DHL shipment number?
Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.18-May-2022
Does DHL deliver on a Saturday? Well if your parcel is collected on Friday, it will be delivered on Monday (the next working day). If this isn't quick enough and you need Saturday delivery, then you can upgrade to our Saturday delivery service. Simply select the 'Saturday delivery' service at the time of booking.
How can I call DHL for free?
Our WhatsApp digital assistant is available 24/7 to track your shipments, subscribe to shipment notifications, and answer general customer service enquiries.
Can I pickup my package from DHL?
DHL Parcel ServicePoints are POPular and super-convenient places where you can pick up or drop off your shipment quickly and easily. In short, we call them DHL POP.18-May-2022
How do I contact DHL China?