How do I contact DHL Cincinnati hub?
For tracked shipments showing delays in Cincinnati, please call the DHL customer service line at (800) 225-5345.
What do I do if my package is not delivered DHL?
My shipment is not delivered. What can I do? In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.18-May-2022
CLEARANCE PROCESSING COMPLETE (In this case Cincinnati hub USA) : This status means that your package successfully passed the clearance process, there is no issue or whatsoever. DEPARTED FACILITY (In this case Cincinnati hub USA) : Means your package is being routed and going to your destination city.03-Dec-2020
Can you speak to a human at DHL?
Our Customer team are available to help you Monday to Friday 7am - 8pm, Saturday 8am - 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day.18-May-2022
Cincinnati, OH-Erlanger, KY, Kentucky - 4102
Who delivers for DHL in USA?
Your official company letterhead. Sender's full name and address, including postal code. Sender's telephone, fax or mobile number and VAT number. Receiver's complete address details for the recipient of the shipment, including telephone, fax or mobile numbers.16-Nov-2017
Can I pick up my package from DHL?
DHL Parcel ServicePoints are POPular and super-convenient places where you can pick up or drop off your shipment quickly and easily.18-May-2022
Tracking DHL Lost Packages The DHL regulation says if a customer's package does not arrive within 10 days after the scheduled delivery date, as an eCommerce service provider, you have to investigate the lost item.
Does DHL call you before delivery?
On the morning of the delivery, a 1 hour delivery window will be provided. Where the sender of your parcel has provided your mobile number or email address, we will send you a notification.18-May-2022
If your package has already arrived in your country and the DHL tracking info has not updated since it's arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.01-May-2019
Where is Cincinnati hub USA located?
Your DHL shipment can take anywhere from 2 to 8 business days for domestic shipments within the US. Your DHL shipment can take anywhere from 3 to 14 business days for international shipments. Easily reschedule or change delivery times via the My DHL app.19-Mar-2021
Why is my DHL Express package on hold?
The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.08-Dec-2021
If the scheduled delivery time isn't convenient for you, or if you'd rather collect your parcel from a DHL ServicePoint, use the My DHL app to change the time and location of delivery with ease. You can do this starting on the day before your scheduled delivery.
Does DHL deliver Saturday?
Does DHL deliver on a Saturday? Well if your parcel is collected on Friday, it will be delivered on Monday (the next working day). If this isn't quick enough and you need Saturday delivery, then you can upgrade to our Saturday delivery service. Simply select the 'Saturday delivery' service at the time of booking.
Documents and Packages
What to do if package is stuck in customs?
Call the CBP INFO Center at 1 (877) CBP-5511 between 8:30 a.m. and 5:00 p.m Eastern time, Monday - Friday. If you are outside the United States, then you must call +1 (202) 325-8000. (Telecommunications device for the hearing impaired: 1 (800) 877-8339 or https://www.federalip.us/).21-Sept-2022
What does it mean when DHL says customs status updated?
My shipment is showing “Customs status updated” from the destination, even though the shipment just left the country. What does this mean? This status provides an indication of the clearance processing at the destination. Please click on Further details (+) to open and see additional information available.
How do I contact DHL Cincinnati hub?