How do I contact NZ Courier Post?
Contact our Customer Care Team 0800 COURIER (0800 268 7437) Our Customer Care Centre is open 7am-6pm Monday to Friday and can be contacted on 0800 268 7437.
Did NZ Post take over/acquire CourierPost & Pace? CourierPost and Pace were already NZ Post brands. We are now unifying these parts of our brand under NZ Post so our customers have one place for all their delivery needs.
Is NZ Post and NZ Couriers the same?
Courier Post is a subsidiary of NZ Post, they offer nationwide courier service with 4 pickups and deliveries cycles per day. In 1989 New Zealand Post established CourierPost, a nationwide courier company designed to protect the company's parcel business from private competition.
We aim to deliver at least 95% of standard mail within three working days, and urgent courier packages overnight, just like always.
How do I Organise a courier?
Steps in organizing a courier to send a parcel
When a parcel cannot be delivered it will be held in storage at the carrier facilities. If the shipment is held in storage, you, the sender, will have to make the arrangements for the re-delivery within 24 hours.
Who owns New Zealand Couriers?
Freightways
Some courier companies, such as UPS or FedEx, can deliver to PO Box addresses under certain conditions and within certain countries. For instance, if the phone number of the receiver is included on the shipping label, the courier can call the consignee and arrange the delivery in an alternative location.
What services does NZ Post offer?
This includes sending parcels and buying postage. For business customers we also offer paper-based and digital communication services, including document printing, mail processing and direct mail delivery. Our international parcels and logistics capabilities connect Kiwis with the world, and the world with New Zealand.
Coming out on top is Aramex. Formerly known as Fastway, Aramex blitzed its NZ Post competition. Boasting a 5-Star rating for Overall Satisfaction, it earns top marks in all categories, bar one, Reliability of Service, for which it only dropped one point, to claim a strong 4-Star rating.
Which is faster speed post or courier?
In major cities, the performance of speed post is faster and more reliable. The postal service delivers 99% of letters through speed post within 1-9 days as compared to 92% by private courier services that take up to 10 days. At the local level, the delivery by speed post is 98% compared to 93% by courier services.20-May-2015
Courier - Delivery Targets
What time do NZ Couriers deliver?
Local/Regional deliveries - sent within a town/city/island Next working day by 9.30 am to business addresses in main centres. Allow up to 5 pm for residential addresses. For within-town/city deliveries, the delivery may be same-day to business addresses if items are picked up prior to 12 noon.16-Feb-2021
centres on Saturday (as well as outlying areas by pre-arrangement). nationwide. For more remote locations, deliveries may take a little longer (an additional 24-48 hours). *Saturday delivery and rural addresses can be confirmed using the Address Checker tool on the Courier Post website.
Do couriers work on weekends?
Whilst most parcel firms deliver on a Saturday, very little deliver on a Sunday. This is where a regular delivery service lacks.28-Sept-2020
Do couriers pack the items? Sorry to rain on your parade but the short answer is no, they don't. Standard shipping services do not include the courier bringing boxes for packing, or any type of aid, for that matter. They tend to prioritize speed and normally must pick up many other packages in the same shift.26-Feb-2019
How does courier pick up work?
Somebody will need to be present at the time of pick up. Once collected by the courier, the sender can track the parcel. Once the package is in the van, the courier will take the package (and many others) to the nearest depot to be sorted with other packages going to similar areas.14-May-2018
If you want to send a package from home or work, you'll need to book a courier pickup service. This is where a courier will come to your door, pick up your package and deliver it to its destination.
Who is responsible for missing parcel?
Normally the retailer you bought the item from is responsible for getting it to you safely and in one piece. When you buy something with a credit card, the retailer and the credit card company are both liable, giving you extra protection.16-Mar-2022
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
Can you get a refund if delivery is late?
Your consumer rights if a delivery date is missed If the retailer was aware you needed the item on the date agreed, you are entitled to cancel the order and claim a refund.10-Mar-2020
How do I contact NZ Courier Post?