How do I contact NZ Post customer service?
call the Customer Care Centre on 0800 501 501.
Contact our Customer Care Team 0800 COURIER (0800 268 7437) Our Customer Care Centre is open 7am-6pm Monday to Friday and can be contacted on 0800 268 7437.
Is NZ Post and NZ Couriers the same?
A new NZ Post brand Our three delivery brands - NZ Post, CourierPost and Pace – have become one, with a fresh look and feel to match! You'll also notice simplification of our product names and services, making it easier to explore our offerings.
In some cases you may be able to pick up an item from depot, this will depend on where the item is. To redirect an item, the parcel needs to be resorted, and relabelled which usually adds one extra working day to the delivery schedule.15-Feb-2022
What do I do if my parcel hasn't arrived?
If your item fails to show, they should chase the delivery company to find out what's happened. If you are advised that the item is 'lost', the retailer is legally responsible for either re-arranging delivery or giving you a full refund. Get in touch with the retailer and request a replacement or your money back.05-May-2017
When a parcel cannot be delivered it will be held in storage at the carrier facilities. If the shipment is held in storage, you, the sender, will have to make the arrangements for the re-delivery within 24 hours.
Why is NZ Post so slow?
There are currently some delays with international deliveries. The COVID-19 pandemic is still causing delays to some parcels coming in and out of New Zealand due to reduced airfreight capacity and processing delays in certain countries. Thanks for your patience.24-Apr-2022
There was a delay (e.g. weather or transport related) in transporting your item to its destination and it may be delayed by one or more working days. Out for Delivery. Your parcel is currently with the delivery agent (e.g. courier driver or overseas postal operator) who will deliver it. Parcel Delayed.15-Feb-2022
How do I contact Rural delivery?
Give us a call on 0800 731 299 to discuss your requirements.
We aim to deliver standard parcels within our delivery target of three working days, no matter where the parcel is sent from.
Do NZ Post couriers deliver on Saturdays?
Saturday - You can drop off an item for the courier at any PostShop on a Saturday.Courier - Delivery Targets.
SUB60 is New Zealand's leading point-to-point courier, specialising in time critical (typically 1 hour) metropolitan deliveries in Auckland, Wellington and Christchurch. Consignments are handled by the same SUB60 contractor from pick-up until delivery, ensuring greater speed and security of delivery.
Can I pick up a package from Post Office before delivery?
Yes, you can pick up a package from the USPS before it's delivered. The USPS understands that not everyone wants to wait for a package. That's why they have implemented two services to help their customers pick up packages before they're delivered.20-May-2022
When shipping packages, you can choose the Hold for Pickup option, and the recipients can collect their packages at their local Post Office. If you are expecting a package, you can redirect it to your local Post Office by selecting Hold for Pickup using Intercept a Package under Track & Manage on usps.com.12-Nov-2018
How long do post offices keep parcels?
1. You will be able to collect the parcel from the Post Office from the date/time left on the 'we called to deliver/collect your parcel' card. You can check for the opening times of the Post Office using our Post Office finder. The parcel will be held at the post office for up to 16 calendar days.
Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursement.15-Mar-2018
How do I complain about a late delivery?
Complaint Letter Regarding Delay in Delivery of Goods I am writing this letter with reference to my order dated [order date]. The delivery was scheduled two days back and I haven't received the order yet. This long delay is causing substantial monetary loss and inconvenience to my business activities.
File a Complaint with the U.S. Postal Service
What happens if you order something online and it doesn't come?
If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error. File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors. Use our sample letter.09-Nov-2021
Your consumer rights if a delivery date is missed If the retailer was aware you needed the item on the date agreed, you are entitled to cancel the order and claim a refund.10-Mar-2020
What happens if you pay for next day delivery and it doesn't arrive?
It's the seller's responsibility to make sure items arrive on time and in good condition. If people pay extra for a next-day or other premium delivery service which doesn't arrive when expected they have the right to a refund of the difference between the standard delivery cost and the extra paid for premium delivery.15-Aug-2018
How do I contact NZ Post customer service?