How do I contact NZ Post?
Contact us
There are hundreds of Collect my Parcel locations around New Zealand. Locations include participating NZ Post stores, Countdown stores, and Z Energy stations. To find one near you, Find NZ Post and filter by 'Collect my Parcel'.
What days do NZ Post couriers deliver?
We recommend you continue to check your letterbox daily Monday to Saturday, as courier items will be delivered every day just as they are now.
Please be aware that we are currently advising a 7-10 day delay in sending items as a result of COVID-19 restrictions and restricted flight capacity.
What do I do if my parcel hasn't arrived?
If your parcel doesn't arrive after 30 days and you're told it's lost in transit, your next step should be to get in contact with the retailer you bought from. This is, just like delayed parcels, because it's the retailer that you have a contract with and not the delivery firm.17-Dec-2021
Missing or late delivery? Complain to the retailer. You should complain to the retailer as it is responsible for undelivered goods, not the courier. This is because your contract is with the retailer, who you bought the goods from.06-Jun-2022
How do I know when my package will arrive?
Enter your tracking number in the box under "Track Your Package," then click the search icon or press Enter.
CourierPost and Pace were already NZ Post brands. We are now unifying these parts of our brand under NZ Post so our customers have one place for all their delivery needs.
How long can a parcel stay in transit for?
The available courier delivery options are standard, express/next-day delivery, and economy. The transit time for the standard is about 3 working days, for the express is the next or same day, while for the economy, the transit is longer, up to 4-6 days.
We deliver to 99.9% of New Zealand and can even deliver to main centres on Saturday to keep your business moving.
How long does it take for a parcel to arrive?
While for domestic routes, standard shipping times can be as low as 1-2 business days, for international routes, deliveries can take up to 3-7 days. Delivery times will, of course, also depend on the courier company transporting your parcel.
We define a business day as a standard weekday - Monday to Friday (not including public holidays). We can still deliver on Saturdays but the sender of the parcel will need to apply an additional ticket to the parcel for this service.17-Feb-2021
Why are deliveries so delayed?
The COVID-19 pandemic wreaked havoc on global supply chains. Lockdowns, worker shortages, and slow port turnaround times have all contributed to worldwide supply chain issues and shipping delays. These problems have been felt by both retailers and shoppers.10-Jun-2022
Delivery targets
Why are packages delayed?
Due to the ongoing pandemic, a surge in e-commerce and other factors, carrier capacity is being strained and some shipping companies don't have enough drivers. Smaller, regional carriers are more susceptible to delays in shipping caused by these factors.
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
How do I contact the NZ post on a missing parcel?
For all domestic and international postal services: complete the assistance form online; or. call the Customer Care Centre on 0800 501 501.
If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error. File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors.09-Nov-2021
Why has my mail not been delivered?
For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."26-May-2020
Normally, you have every right to keep them. In fact, the law is on your side too. No law will force you to return the items that have been wrongly delivered to you to the sender or to pay for them.18-Dec-2020
Can you get a refund if delivery is late?
Your consumer rights if a delivery date is missed If the retailer was aware you needed the item on the date agreed, you are entitled to cancel the order and claim a refund.10-Mar-2020
How do I contact NZ Post?