How do I contact UPS by phone?
Please visit our Customer Help and Support Center or call 1-888-742-5877.
Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS.
Can you talk to a human at UPS?
When you contact UPS, start with our Virtual Assistant for immediate answers. If you still need help, we'll either transition you to live chat or connect you directly to a phone representative (during normal business hours.)
You'll need one of the following forms of identification when you collect your package at a UPS Access Point location: Option 1: Present a government-issued photo ID, such as a driver's license, passport, or ID card with picture. The full name on the ID must match that of the package's Ship to label.
Who do I call if my UPS package doesn't arrive?
Call Customer Care on 1-800-742-5877 (1-800-PICK-UPS®) Send an email to Customer Services customer.service@ups.com.
UPS lost packages:
What happens when UPS says delivered but no package?
UPS says that if you can't find your package, but the driver marked it delivered, then you need to contact the seller. Tell the seller that your package wasn't received. They'll be able to contact UPS on your behalf to initiate a trace. UPS will then use its resources to figure out where the package went.08-Oct-2021
For the latest information regarding your package, please visit the UPS Tracking page. Your package is on its way to a UPS Access Point® location for pickup at your convenience. UPS Tracking page.
How do I schedule a UPS pickup with a prepaid label?
Just call 1-800-PICK-UPS to schedule a pickup. Our driver will even bring you a label!
UPS has a consumer rating of 1.29 stars from 1,572 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about UPS most frequently mention customer service, next day and tracking number problems. UPS ranks 235th among Shipping sites.05-Aug-2022
Does UPS deliver on Sunday?
Does UPS deliver on weekends, including Saturday and Sunday? Yes, UPS offers Mon-Sat delivery service for residential and commercial packages and offers delivery of residential packages on Sunday.
Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered.
How long will UPS hold a package?
Can you hold my packages while I'm away? Yes, if you're a UPS My Choice member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. Customer centers can hold your package for up to five business days.
How Much Does UPS Package Pickup Cost?
Do I need an ID to pick up a package from UPS?
A driver's license or other government issued ID like a military ID can be used to verify your identity and authorize your package for pickup.
If your shipment's UPS tracking is not updating, it could be that the package is yet to be picked up by the courier or that it has been picked up but yet to be scanned. If it has not been updated after 24 hours, it's best to reach out directly to Easyship support to resolve any concerns.22-Jul-2020
Why is UPS always late?
Why Does UPS Deliver so Late? Sometimes UPS drivers will deliver late because they are behind for the day or have lots of rushed or guaranteed packages. When a person pays for expedited delivery, it is essential that the packages get there on time.06-Oct-2020
When a company sends you an item that didn't order, it's called an “unsolicited good.” In these cases, you're well within your rights to keep them. If you have goods delivered to you that you didn't ask for, you have no obligation to send them back or to pay for them.03-Dec-2018
How does UPS lose a package?
According to UPS, a box being too big or too small, lacking enough cushioning, poorly placed labels, and unclear delivery instructions can lead to lost packages. Reusing an old box and not removing old labels can also create problems.14-Dec-2021
If you're expecting a UPS package, you might be wondering if the delivery person will leave it in your mailbox or at the door. The answer is that UPS does not leave packages in your mailbox, but only at the door or another requested location.10-Jun-2022
Does UPS need a signature?
Signature Required: UPS will obtain the recipient's signature and provide you with a printed copy. You may also view the recipient's signature online. Adult Signature Required: UPS will obtain the adult recipient's signature and provide you with a printed copy.
How do I contact UPS by phone?