How do I contact USPS internationally?
Filing an International Claim for Lost Mail or Packages Call 1-800-222-1811.
Learning about International Inquiries and Claims
When can I contact USPS about international package?
Customers must allow sufficient time for delivery of the mailpiece to the foreign country and must initiate inquiries within the following time limits: For articles sent by Global Express Mail with Guarantee service, not earlier than 3 days from the date of mailing but not later than 30 days.
You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured. Collect on Delivery (COD) items, registered mail with insurance, Priority Mail Express, and other insured mail services are eligible for refunds via the USPS claim service.04-Dec-2020
Who do I call if my package is stuck in customs?
Who should I contact to find out if my package is stuck in customs? If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem.
Does the USPS have live chat? No, the USPS doesn't have live chat support.
How do I check the status of a USPS inquiry?
For claims filed online, login to Online Claims at www.usps.com/domestic-claims and check the status in your USPS.com account. For other claim status questions, email the Accounting Help Desk at HelpDeskAccounting-St.LouisMO@usps.gov or call 866-974-2733, Monday through Friday, 7a. m. – 7 p.m. CST.23-Jan-2014
You can also file a claim for the lost/delayed mail. Or call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811. My mail was damaged. Contact your local Postal Service Consumer & Industry Contact office, or file a claim.
Why is my package still in transit USPS International?
For international shipments, it could be stuck with USPS or at customs. Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package.28-Apr-2021
You may call this phone number to obtain additional information on USPS Text Tracking: 1-800-222-1811.
Who is responsible if USPS loses a package?
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
Shipments are held to ensure they satisfy export or import customs regulations. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods.
How long can USPS hold a package in customs?
All items are available for pickup at the local Post Office™ until close of business on the applicable return date. The item is returned to the sender at close of business. Accountable Mail is returned to the sender after 15 days (30 days for Customs).
Usually, you will receive notification in a matter of days, but it can take as long as 30-45 days.06-Jan-2022
How do I email USPS directly?
If it's after hours or if calling isn't convenient, you can also email them at "usps technical support @ mail ps (dot) cust help (dot) com." Finally, if you have comments or suggestions you'd like to convey, fill out a feedback form on their website.
What is an inquiry USPS?
“Inquiry” is a general term that includes: Requests concerning the disposition of an item mailed to or from a foreign country. Complaints or reports concerning the loss, damage, missing contents, or improper delivery or return of an item mailed to or from a foreign country.
The USPS will send an email verifying receipt of your Missing Mail Search Request when they have received it. The USPS will utilize your tracking number and review all times your shipment was scanned in transit to determine where the USPS undelivered package went missing from the radar.
How often do packages get lost USPS?
More than 1 in 10 packages 'disappear without explanation' in major US cities, and it's a huge headache for retailers.03-Dec-2019
What does a USPS Claim cover? If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.
Should I be worried if USPS tracking hasn't updated in 3 days?
Should I worry if the status of my package hasn't been updated in 3 days? No, there's no reason to worry. The USPS scans your package at every checkpoint on the route.10-Jun-2021
How do I contact USPS internationally?