How do I get a refund from USPS international mail?
U.S. senders of Priority Mail Express International With Money-Back Guarantee service items that did not meet the scheduled delivery date must initiate a request for postage refund no later than 30 days from the date of mailing by calling 800-222-1811 or by going to International Inquiry Online at usps.com/help/claims.
Refund Processing Refund requests are normally processed within 2–3 business days. If USPS needs more information to process your request, it will take longer than 2–3 business days. If your request is approved, it will be credited to the credit card associated with your account.
What happens if USPS loses my international package?
If you receive an international package that is damaged or has missing contents, you may file a claim immediately, but no later than 60 days from the date of mailing, and you must present the article, container, or packaging and all contents to a local Post Office.
Our new process will provide greater customer convenience as customers will now simply call the International Inquiry Center at 800-222-1811 to initiate an inquiry regarding international registered, recorded delivery, insured, and ordinary parcels.
Does USPS guarantee international delivery?
USPS provides reliable and affordable international delivery to about 180 countries through Priority Mail International. Most Priority Mail International shipments include tracking and insurance: up to $100 for nonnegotiable documents and up to $200 for merchandise.
Since USPS doesn't offer international returns, the main way to protect your shipments is to purchase shipping insurance. Shipping insurance covers lost packages, damaged contents, and stolen packages, and shippers can get their entire declared value back.02-Mar-2020
When can I request refund from USPS?
Refunds for Extra Service failures may be requested no sooner than 30 days from the date of mailing and no later than 60 days after the date of mailing.
Priority Mail Express® service items may be eligible for a refund. The United States Postal Service® refunds the postage and, if purchased, the Sunday or holiday premium fee: When the item is not delivered by the guaranteed delivery date and time specified at the time of mailing.
How do I get a refund on postage?
For more information on the eligibility of refunds view the current USPS postal regulations. To request a refund from the USPS, obtain a printed copy of USPS Form 3533 - Application for Refund of Fees, Products and Withdrawal of Customer Accounts from your local Post Office. This form is not available online.27-Jun-2022
Filing an International Claim for Lost Mail or Packages
Who is responsible if USPS loses a package?
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
retailer
Can you track a USPS international package?
USPS International Shipping takes the worry out of sending a paxkagee overseas. It has service to over 180 countries, different options for price and delivery times, and with USPS International Shipping Tracking, you can keep track of your package on its way to its destination.27-May-2022
I have a complaint regarding service I received at a Post Office. Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer & Industry Contact office.
How do I make a claim with USPS?
If your insured mailing has been lost or damaged in transit, you may file an insurance claim:
For international shipments, it could be stuck with USPS or at customs. Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package.28-Apr-2021
Why is USPS International so slow?
Delivery times in destination countries are slow, due to the effects of the Coronavirus on their own postal services. Route suspensions in a number of countries also heavily affect the ability of postal workers to deliver shipments like normal.20-Jun-2020
Priority Mail International® service is a reliable, cost-effective way to send documents and merchandise to more than 190 countries. Priority Mail International offers outstanding value and is priced lower than our competition's published rates for international shipping. Average business day delivery of 6 to 10 days.
Why would an international package be returned to sender?
Packages can be returned to sender for a number of reasons including, insufficient address, refused by consignee, prohibited items or no customs documentation.
Do I get a refund if my United States Postal Service package is returned to sender? You can get a refund if your package is returned to sender by USPS, but it must be done before the package enters the post stream.16-Apr-2022
How do I stop an international package from being delivered?
How It Works. You can request that the destination Post Office hold the item for you or have it returned to sender. Verify that your shipment is eligible for Package Intercept. If eligible, you can submit your request online after logging in with your USPS.com account.
How do I get a refund from USPS international mail?