How do I get in touch with DHL UK?
You can speak to a member of our customer service team on Live Chat between 07:00am and 22:00pm Monday to Friday. You will see a 'Chat to our team' button at the bottom right of this page when an advisor is available to chat.
DHL Express offers faster delivery services, which generally means a high service level than DHL Parcel. DHL Parcel offers more flexibility when it comes to shipping pallets within Europe, but DHL Express Worldwide is ideal if you need to ship pallets outside Europe.
How do I contact DHL delivery service?
DHL Customer Service Contacts
What happens if a DHL parcel is not delivered?
If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL location.
Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.18-May-2022
Which is better DHL or Royal Mail?
Websites Categories. 1 DHL has better usage coverage in more websites categories. Including Lifestyle, Computers Electronics & Technology, E-commerce & Shopping, Business & Consumer Services and 20 other categories. 2 Royal Mail hasn't got a lead over DHL in any websites category.
Since December 2016, the company has been owned by Deutsche Post AG. The company name was changed from UK Mail Limited to DHL Parcel UK Limited in July 2018, and its parcel service rebranded, although the name UK Mail will continue to be used for mail and packet services.
Does Royal Mail use DHL UK?
UK Mail is part of the Deutsche Post DHL Group, the world's leading mail and logistics company. Present in 220 countries, being part of this network allows us to provide affordable postal services even further afield.
Our WhatsApp digital assistant is available 24/7 to track your shipments, subscribe to shipment notifications, and answer general customer service enquiries. Simply open WhatsApp to get started or add the DHL Express WhatsApp number +44 1163 265750 to your contacts and start a WhatsApp chat*.
Does DHL require a phone number?
Sender's full name and address, including postal code. Sender's telephone, fax or mobile number and VAT number.16-Nov-2017
The most common reason that it takes DHL a long time to deliver a package is that the seller hasn't shipped it out yet. DHL can't deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.27-Oct-2021
Can DHL pick up from home?
Schedule A Pickup Anytime with MyDHL+ To schedule a pick-up by a DHL courier, first have this information ready for the online pick-up request form: Your account number. Pick-up location contact. Pick-up location address.02-Dec-2019
As a DHL Express account holder, you can receive free DHL packaging. You can order packaging online, with delivery in 2-3 working days. Order your packaging here. Use cardboard envelopes for lightweight documents.
What do I need to send a DHL package?
Simply input your DHL Express account number, the origin and destination details and the package scale weight and dimensions (length x width x height). Dimensions are used to calculate Volumetric Weight. Shipping charges are based on the greater of the shipment's actual weight or volumetric weight.19-Sept-2022
If your package has already arrived in your country and the DHL tracking info has not updated since it's arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.01-May-2019
Do DHL text you before delivery?
You're Next - The customer can request to receive a 'You're next' text when the driver is one stop away, typically 5-15 minutes before the delivery.
As per the terms and conditions governing the service , it's required that the recipient of the package must indicate his/her name, time and signature of when the package was delivered.
How long before package is considered lost DHL?
Tracking DHL Lost Packages The DHL regulation says if a customer's package does not arrive within 10 days after the scheduled delivery date, as an eCommerce service provider, you have to investigate the lost item.
Parcel delivery within the UK usually only takes 1 working day, whether you drop your parcel off or book a collection. How do I send a parcel within the UK? You can either drop your parcel off at one of 1,300 DHL Service Points located nationwide or book a courier collection at a time convenient to you.
How do I know when my DHL package will arrive?
Simply enter this number into Circuit Package Tracker, push 'Track my package, we will then show you the different stages your package has gone through and its current location. You may even get your estimated time of arrival If DHL has shared this with us.
How do I get in touch with DHL UK?