How do I report a problem with FedEx?
To file a complaint, please call customer support at 1.800. GoFedEx 1.800. 463.3339.
1.800.463.3339
What do I do if my FedEx package is delayed?
Calling 1.800. GoFedEx (1.800. 463.3339) and say "track my package," then follow the prompts.17-Dec-2021
Contact Air & Ocean Freight Forwarding
Why is my FedEx package still in transit?
Packages in the FedEx system are scanned at various points between pickup and delivery. It isn't unusual for a package to go more than 24 hours without a scan while in transit. Your package may still be on the move and there are no new updates.
You can contact FedEx customer service in a couple of different ways, with the first being through their main customer service and support number. This number – 1-800-463-3339 – can be called anytime, day or night and is totally toll-free.12-Feb-2021
Can FedEx say delivered but not received?
If it's marked delivered, but you received no notice of the package in the office, it's the office's responsibility. If it's marked delivered and it's not in the office and you don't have a notice, then it's on FedEx again.01-Aug-2021
How long will they hold it?” We'll hold your package for up to 7 days for a FedEx Ground® or FedEx Express® shipment before returning it to the shipper.
Why is FedEx having so many delivery problems?
The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays.
UPS and FedEx shipment delays are due to natural and human disasters. Recently, pandemics, wars, social and political unrest, famine, floods, fires caused many shipping delays. Restrictions on the movement of goods and people have adverse effects on transportation. Hence, the delay in UPS and FedEx shipments.01-Mar-2022
How can I contact FedEx about my package?
If you need help tracking the status of your orders or shipments via email, call U.S. Customer Support at 1.800. 463.3339.
- Complete the online claim form. Step 2: Add supporting documentation now or after you file. For Freight claims, please send supporting documents to file.freightclaim@fedex.com. Step 3: Submit your online claim form.
Where is my FedEx package?
You can monitor your incoming and outgoing packages throughout the entire delivery process and receive alerts and notifications. You can also call 1.800. GoFedEx 1.800. 463.3339 and say “track my package.” Or text “follow” plus your door tag number to 48773.
What To Do If Your USPS Shipment Is Stuck In Transit
Why is FedEx not updating tracking?
Why isn't my package moving when I check tracking? Packages are scanned at various points between pickup and delivery. The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination.
If your shipment's delivery status is “now pending,” it means delivery commitments were changed based on some type of delay and our efforts to mitigate that delay. You can track your package, or you can use FedEx Delivery Manager to access the most up-to-date information regarding your package.
Will FedEx pay for lost package?
You can file a claim for a missing FedEx package within nine months of its shipment date through the company's Express, Ground, or Freight services. FedEx allows shippers or recipients to file a claim for any packages that are lost, damaged, or arrive with missing content.27-Nov-2020
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
How long until a package is considered lost?
A Lost Article is defined as any mailing that has not been received and has not been returned to the sender. Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.
It's very common for there to be a lag in time from when the package is marked as "delivered" to when you are notified to pick up the package (this may vary with different couriers who have different COD options). Things to do: Check your mailbox daily for a notice from your local post to go pick up your parcel.
How do I get a refund from FedEx?
You may request a refund or credit due to a service failure by submitting the request via our telephone billing option at 1.800. 399.5999 (option 4). Your notification of a service failure must include your FedEx tracking number and invoice number, if applicable.
How do I report a problem with FedEx?