How do I speak to a real person at Canada Post?
Customer service
Chat. Our customer service representatives are available to provide support 7 days a week.
Is there an email address for Canada Post?
How to contact us online or by phone. You can reach us on social media or by phone. In addition, you can fill out an online form to create a service ticket and report a problem. Due to a high volume of inquiries, we do not maintain an email address.
Unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide are creating delays for customers. We have adjusted our delivery standards to better reflect expected delivery times, however service may not be consistent.
How do I find out why my mail isn't being delivered?
Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer & Industry Contact office.
for 15 days
Can I call the post office to check on a package?
For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.11-Oct-2021
Residences. We deliver mail Monday to Friday from 9:00 a.m. until as late as 8:00 p.m. We do not deliver mail on statutory holidays like Christmas Day or New Year's Day.
Where do I complain about Canada Post?
2021
Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Speak to the station manager (postmaster) at a local post office. Contact the postal consumer and industry affairs office that handles questions for your district.15-Apr-2022
Does the post office send you emails?
Postal inspectors said consumers should be aware that the USPS does not send send text messages or emails about unclaimed packages or delivery attempts. To help consumers beware of the scam, the postal inspectors issued the following tips: Do not click on any links or attachments. Do not give out personal information.04-May-2021
For services with delivery estimates of 1-3 days, you are advised to wait for 5 days and up to 14 days for services with delivery estimates of 2-10 business days. If your package doesn't arrive within that time frame, you should contact USPS customer care to discuss the issues behind the delay.18-Feb-2021
Why is shipping taking so long right now?
The COVID-19 pandemic wreaked havoc on global supply chains. Lockdowns, worker shortages, and slow port turnaround times have all contributed to worldwide supply chain issues and shipping delays. These problems have been felt by both retailers and shoppers.10-Jun-2022
The simple answer: Your mail may slow down because the Postal Service lengthened its “service standards,” or the amount of time it says it should take for a piece of mail to get delivered. And how much slower it will get depends on where you live.01-Oct-2021
How often do letters get lost in the mail?
What percentage of mail is lost by the US post office? Wikipedia says 3%, but measuring is difficult.
To find a local USPS number for a specific post office, use the "Locations" link on the USPS website and enter your location. You can call the national USPS number at 1-800-275-8777.04-Mar-2020
Does the Post Office take complaints seriously?
If your business is experiencing a delivery issue or has a concern regarding customer service, the email service or a telephone call offer a convenient way to discuss the problem. For more serious concerns, such as potential theft or fraud, the USPS Office of the Inspector General takes the lead.22-Jan-2019
CBSA officers sift through and analyze the packages, setting aside some to be poked, X-rayed, even opened. By law right now, they can open only packages.08-Feb-2017
Why is my package on hold Canada Post?
Hold Mail service temporarily stops mail delivery at your address when you're not there to receive it. Your mail is safely stored at a Canada Post facility until your return. You need a Canada Post account to purchase a service.
You can pick up your mail at your local Post Office™ location or your letter-carrier can deliver your mail on the ending date you specify. Please note the following: You must present one of the Acceptable Forms of Identification if you choose to pick up your mail.
How long does a package take when it's in transit?
The transit period for a package shipped within the United States can range from 2 to 10 business days, depending on your location. Deliveries to rural areas will take longer, and unforeseen delays can also impact delivery times.
How do I speak to a real person at Canada Post?