How do I talk to a person at NZ Post?
For all domestic and international postal services: complete the assistance form online; or. call the Customer Care Centre on 0800 501 501.
Contact our Customer Care Team 0800 COURIER (0800 268 7437) Our Customer Care Centre is open 7am-6pm Monday to Friday and can be contacted on 0800 268 7437.
Is NZ Post and NZ Couriers the same?
A new NZ Post brand Our three delivery brands - NZ Post, CourierPost and Pace – have become one, with a fresh look and feel to match! You'll also notice simplification of our product names and services, making it easier to explore our offerings.
You can contact NZ Post on 0800 501 501 if you suspect your missing mail is at the Returned Letters Office. Generally it is the sender who needs to report an issue with mail delivery.05-Dec-2021
What do I do if my parcel hasn't arrived?
Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they've delivered it or don't know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.
You should contact the seller to ask for a redelivery or a refund. If the item was delivered by a courier: Check your terms and conditions or account details – they might include other places for delivery, like your porch or a neighbour's house.
Does NZ Post have a courier service?
If you need any further help – or if you want to purchase products over the phone – feel free to call the helpful CourierPost service staff on 0800 COURIER (0800 268 743).
There are currently some delays with international deliveries. The COVID-19 pandemic is still causing delays to some parcels coming in and out of New Zealand due to reduced airfreight capacity and processing delays in certain countries.24-Apr-2022
How long does NZ Post take to deliver?
within three working days
Saturday - You can drop off an item for the courier at any PostShop on a Saturday.Courier - Delivery Targets.
Who is the best courier in NZ?
SUB60 is New Zealand's leading point-to-point courier, specialising in time critical (typically 1 hour) metropolitan deliveries in Auckland, Wellington and Christchurch. Consignments are handled by the same SUB60 contractor from pick-up until delivery, ensuring greater speed and security of delivery.
A courier service is a premium, all-inclusive service which collects and delivers shipments in the shortest possible time frame, while postal services are generally used for transporting letters and parcels which can sometimes take some time to arrive at their final destination.10-Jul-2019
Who do I call if my package was not delivered?
If you have a tracking number, use the USPS Tracking System. You can also file a claim for the lost/delayed mail. Or call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811.
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
Can I get compensation for late delivery?
When a courier company delays a shipment, you can always claim compensation from them. However, usually its amount will be lower than the loss really suffered. Moreover, there is no guarantee that you will receive any compensation.02-Dec-2019
File a Complaint with the U.S. Postal Service
How do I complain about a late delivery?
Dear Sir, Referring to our order of the (date…) for (items….), we shall be glad to know when we may expect delivery, as the goods are most urgently wanted. These kinds of goods were promised within a week, and we are already put to considerable inconvenience with the long delay.
For any item with USPS Tracking®, including items such as Certified Mail® and Registered Mail®, users are able to view the delivery status in Informed Delivery notifications. Users can also provide USPS Delivery Instructions®, manage their notifications, and schedule redelivery from the dashboard.
What happens if your package is stolen?
If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.23-May-2022
If the shipping carrier is unable to locate the packages, you need to file an insurance claim to cover the combined insured value of the lost packages. This requires the tracking number, proof of value of the item, and proof of insurance.25-Mar-2021
Can I keep a wrongly delivered parcel?
Normally, you have every right to keep them. In fact, the law is on your side too. No law will force you to return the items that have been wrongly delivered to you to the sender or to pay for them.18-Dec-2020
How do I talk to a person at NZ Post?