How do I talk to someone at NZ Post?
For all domestic and international postal services: complete the assistance form online; or. call the Customer Care Centre on 0800 501 501.
Contact our Customer Care Team 0800 COURIER (0800 268 7437) Our Customer Care Centre is open 7am-6pm Monday to Friday and can be contacted on 0800 268 7437.
Where do I complain about NZ Post?
You can contact NZ Post on 0800 501 501 if you suspect your missing mail is at the Returned Letters Office. Generally it is the sender who needs to report an issue with mail delivery.05-Dec-2021
When a parcel cannot be delivered it will be held in storage at the carrier facilities. If the shipment is held in storage, you, the sender, will have to make the arrangements for the re-delivery within 24 hours.
What can you do if a parcel goes missing?
You should contact the seller to ask for a redelivery or a refund. If the item was delivered by a courier: Check your terms and conditions or account details – they might include other places for delivery, like your porch or a neighbour's house.
You can write: "Under the Consumer Rights Act 2015, you're responsible for making sure my order is delivered to me at my address or to an agreed alternative safe place. I did not agree to my order being left in an alternative place and I have not received it.”
Is CourierPost the same as NZ Post?
CourierPost and Pace were already NZ Post brands. We are now unifying these parts of our brand under NZ Post so our customers have one place for all their delivery needs.
There are currently some delays with international deliveries. The COVID-19 pandemic is still causing delays to some parcels coming in and out of New Zealand due to reduced airfreight capacity and processing delays in certain countries.24-Apr-2022
Can I get compensation for late delivery?
When a courier company delays a shipment, you can always claim compensation from them. However, usually its amount will be lower than the loss really suffered. Moreover, there is no guarantee that you will receive any compensation.02-Dec-2019
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
How long should I wait before reporting a missing package?
Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.
If there's a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. If the seller doesn't ship your order, it has to give you a full refund — not just a gift card or store credit.
Why is my package still out for delivery?
It means that a package has reached a shipping transit point near the recipient and been loaded on a truck headed toward its final delivery destination. In most cases, once a package is marked as 'out for delivery', it will arrive later that day.
Do police investigate missing parcels? The police may investigate a missing parcel. You'll need to report the stolen parcel to the police and if you've been burgled, call 101. Without evidence from witnesses, or footage from a security camera or smart doorbell, it might be hard for anything further to happen.16-Mar-2022
How do I get a refund for item not received?
Contact the seller to ask them to redeliver the item. This should be done if the item was never delivered or did not arrive within the expected time. Ask the seller for a refund and cancel the order. Report the seller to Trading Standards.19-May-2021
If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.23-May-2022
Does the post office have live chat?
How do I speak to someone at Post Office? Post office does not offer an online chat service, therefore the only way to connect an agent is to call them via the phone number provided above. Alternatively, you can request help on this web page.
For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail." For lost or damaged mail, file a claim for either international mail or domestic mail.26-May-2020
Is late delivery a breach of contract?
The effect of using the words 'time is of the essence' means that any delay will be a breach of contract. Such a breach will entitle the innocent party to accept that breach and terminate the contract and claim damages, even if the delay is very short.
Yes, You Can Legally Buy Unclaimed Mail and Packages.27-Aug-2022
Who is the best courier in NZ?
SUB60 is New Zealand's leading point-to-point courier, specialising in time critical (typically 1 hour) metropolitan deliveries in Auckland, Wellington and Christchurch. Consignments are handled by the same SUB60 contractor from pick-up until delivery, ensuring greater speed and security of delivery.
How do I talk to someone at NZ Post?