How do I track a DX parcel?
If your tracking number contains 8 digits, please call: 0333 241 1100. If your tracking number contains 9, 10 or 13 digits, please call: 0333 241 5700.
Established in 1975 during the Royal Mail postal strikes of the 1970s, DX Group has been in private ownership since 2006 and combines DX Network Services Ltd, DX Secure (previously Secure Mail Services (SMS)) and, as of 15 March 2012, DX Freight, previously known as Nightfreight GB until its acquisition in 2012.
Can you live track DX delivery?
If you have a DX tracking, consignment or reference number you can check the status of your delivery by using our online tracking service. Simply go to Track, enter your number and follow the steps on the page.
Delivery will be attempted within the Next Working Day after collection, making this an expedited courier service. We cannot specify an exact time, but the DX courier will arrive between 8 am to 6 pm.
Is Hermes part of DX?
“Introducing DX's suite of services further strengthens our multi-carrier proposition, enhancing our range of carrier partners which also includes Yodel, Hermes, DPD, UK Mail, DHL, Whistl, UPS, Parcelforce, CollectPlus, SkyNet, ArrowXL, Interpost, Panther Logistics, Direct Link and Palletforce.”05-Oct-2017
DX (also known as DX Freight) is a British mail, courier and logistics company. DHL is an international courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post.
How does DX delivery work?
Time of delivery is usually, but not exclusively, by 18:00 on the working day immediately following the weekday of collection. A working day is defined as Monday to Friday (excluding bank holidays).
In the event that a DX Courier (B2B) package cannot be delivered to its destination for whatever reason, DX will leave a calling card and try to deliver it again the next working day, after which it will be held at a DX Service Centre for five working days.
Who is DX delivery service?
DX is an end-to-end mail, parcels and logistics network operator, providing services throughout the UK & Ireland. Our business is built on our recognition that in fulfilling our promises to our customers we enable them, in turn, to fulfil their promises to theirs.
DX can arrange the collection of items from Customers (between 8am and 6pm, Monday to Friday) for onward delivery to the US Embassy, and the Customer shall allow 4 working days for the item to reach the US Embassy.
Do DX deliver on weekends?
Yes, we can, upon payment of an extra charge and subject to agreement of your delivery profile.
From Enterprise to sole traders
Do DX require a signature?
Do all DX Courier packages require a signature upon delivery? No. Packages can be sent via our Track Only service, if chosen by the sender, which means our driver will confirm delivery without the recipient having to sign.
DX parcel delivery is one of the UK's most trusted courier services. Established in 1975, they became a fantastic solution for businesses during the Royal Mail postal strikes of the 1970s, and have been gaining in popularity ever since.
How do I contact DX customer service?
Call us
DX Secure is our premium next-day service for delivery to end consumers. It offers you the flexibility and choices to be able to customise the delivery experience exactly as you wish. The service provides a full range of pre-flight options with a 2 hour delivery window as standard.
Is DX express a real company?
DX is a leading independent mail, parcels and logistics end to end network operator for the UK and Ireland (Eire). In fact, we have been delivering parcels for over 40 years. You can find out more about us by visiting our website.
DX is a private postal service which is used to transmit legal correspondence. DX is a private service that works as a document exchange.05-Aug-2020
Can I refuse a DX delivery?
You can refuse the courier delivery upon the driver's arrival at the designated address. All you have to do is let the courier know you refuse the delivery and provide a valid reason for it.26-Feb-2020
Can I collect my DX item from your depot? For certain DX services we do offer the option to you to collect your DX item from one of our depots. If you have a tracking number you may be eligible to book a redelivery for your item.
How many depots do DX have?
The DX network comprises 83 individual depots situated across the UK and Ireland.
How do I track a DX parcel?