Is it free to return to Lazada?
I. Is there a fee when returning an item? No, returning items is FREE of charge! Simply present your Return Tracking Number (generated after submitting your request or after you select a shipment method) at the return partner's branch and you'll be able to send back your item to us for free.25-Aug-2021
For items shipped directly by sellers, return/refund requests will be evaluated by the seller. Return to Lazada Warehouse - The return/refund request will be evaluated by Lazada. For return requests, the buyer can hand over the return item (either through drop-off or pickup) right after submitting the request.
Can I return my order in Lazada?
Items ordered from Lazada are eligible for Refund/Return within 15 days from when the item was delivered, only if any of the following conditions are met: Item delivered is defective (you'd have to return the item for a refund). The wrong item is delivered (you'd have to return the item for a refund).18-May-2022
Step 2: By clicking on 'My Returns', you will be able to see a list of items that you have requested for returns. Click on 'DETAILS' for the item(s) that you wish to print the Return Label for. Step 3: You will be redirected to the 'Return Details' page. Click on 'PRINT RETURN LABEL'.15-Jul-2022
Do I have to print return label for Lazada?
For customers who want to return the package, they will also have to download and print the return label Lazada after the return has been approved by the seller.30-Apr-2022
Can Lazada seller reject return?
The seller may be issued up to 2 non-compliance points. If a seller has been reported and verified to have rejected a buyer's return request despite valid return reasons, this will also be deemed a Seller Fault dispute.07-Jun-2022
If there is still no response after 3 working days, your Return Request will be auto approved, and you are required to drop off the item to be delivered to seller.05-Jul-2019
How long does it take for Lazada to refund?
For example, if you used a credit card to purchase the item, Lazada will take 1 – 3 working days for the refund to be processed to your card. Then, it would take another 5 – 15 working days for the bank to process the said refund and reflect it in your statement.30-Jun-2022
3 steps to creating a return label
How do I print a return label?
Using Desktop
How do I return in Lazada seller Center?
Sellers can check all return orders and related details (eg. customer information) through Seller Center. Under Returns Order, click 'Return to Merchant' to view returns back to Seller or click on 'Return to Lazada Warehouse' to view returns back to Lazada (LazMall or FBL sellers).
How Can I Download Lazada Statement? To download your transaction details and/or your invoice, you can go to : Finance → Account Statement → Paid → Select action: Export Transaction Detail OR Export Invoices.14-Sept-2021
Is it required to use Lazada pouch?
If a Lazada pouch is not currently available, new sellers may utilize regular, non-transparent pouches with adhesive seals for the first ten orders they receive from the marketplace. In short, you may use any of the two as long as it fits what your items are.28-Sept-2021
In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item (identical or different), or a store credit.
Can you return clothes without tags?
When you return an item without tags, chances are you will have to pay for the return shipping costs. Most retailers are not going to like the fact that the item is coming back without tags. Some will deny the return completely; others will tell you that the return shipping costs are going to be at your own expense.16-Aug-2021
A Return Pickup Service is used to define a pickup service from a customer, in case the customer wants to return an item. A return pickup item is uniquely defined by its service ID and unit of measure.16-Jun-2018
Where is item ID in seller Center?
Order Item ID - To find the order item id, go to ASC > Order > Manage my order, then click on your order. A new page will be open in which you would be able to see. You need to double click on the number to select the entire number, then copy/paste it into the form.
Bank Account Transfer:
What happens if seller won't accept return?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Is it free to return to Lazada?