What happens if my DPD parcel doesn't arrive?
If you haven't seen any new scans in Track and Trace for a few days, we would like to investigate the missing parcel. Inform the sender of your parcel that your parcel is missing so that they can start an investigation with our help.
DPD has a compensation scheme which allows businesses to claim refunds in the case of events like delayed package, lost package and damaged package. Claiming DPD compensations regularly can help your business to easily save up to 20% on your overall shipping spend.
How do I get a refund from DPD?
If you no longer need to send your parcel, you can cancel your order and request a refund.Please note that to be eligible for a refund you must:
Refunds to PrePay can take 1-2 working days to process. Refunds to the original payment method can take 5-7 working days, as all refunds must undergo a process to ensure that no collection took place. You have a maximum of 28 days from the date the order was placed to request a refund.
Who is responsible if a parcel goes missing?
Normally the retailer you bought the item from is responsible for getting it to you safely and in one piece. When you buy something with a credit card, the retailer and the credit card company are both liable, giving you extra protection.16-Mar-2022
Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursement.15-Mar-2018
What can I do if I don't receive my goods?
What to do if your online order never arrives — and how to get your money back
If you use the Online Shipping Service of DPD, your parcel is insured against damage and loss according to the AVC-CMR conditions without extra payment.
Can you claim compensation for late delivery?
If your delivery is late and you arrange for a redelivery, it's also possible to get compensation for extra time taken off work.15-Jun-2022
If you have not received a claim form, please contact Customer Services on 0121 275 0500.
Is DPD return free?
Return my parcel can be used at no extra cost: you only pay for the underlying Shop Return and/or Collection Request service.
If you want to know where your DPD parcel is you can monitor it with Track & Trace. Use your 14-digit parcel number or your reference number for this. Have your plans changed? Then you can easily adjust the delivery online.
How long is DPD investigation?
With DPD, the complaint process has to be started within 7 (seven) days and needs to be submitted to the depot. The inquiry takes a maximum of 10 days to be taken care of.19-Mar-2020
DPD Air Express A quicker international delivery service to 230 countries, fully tracked.
How long does DPD Tracked take?
Thanks to our industry-leading Predict service, we provide parcel recipients with a one hour delivery window, notified by SMS and email, so they don't have to wait in all day. What's more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot.
What should I do if my parcel is stolen? If you have something valuable stolen, you can report it to the police by calling 101. But you'll probably find that you're just as well taking it up with the retailer. Some companies will send you a no-questions-asked replacement, as they want to keep you as a customer.13-Oct-2021
Do you get a refund if your package is stolen?
If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.23-May-2022
If the shipping carrier is unable to locate the packages, you need to file an insurance claim to cover the combined insured value of the lost packages. This requires the tracking number, proof of value of the item, and proof of insurance.25-Mar-2021
How do I get a refund from item not received UK?
Contact the seller to ask them to redeliver the item. This should be done if the item was never delivered or did not arrive within the expected time. Ask the seller for a refund and cancel the order. Report the seller to Trading Standards.19-May-2021
If you can't get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn't help, you can contact the Consumer Ombudsman. They'll aim to help resolve your dispute within 10 working days.
What to do if a merchant refuses to refund?
If asking the merchant for a refund didn't work, request a chargeback with your credit card issuer. Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer's mobile app.
What happens if my DPD parcel doesn't arrive?