What if my FedEx package is not delivered on time?
We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.
If you need help tracking the status of your orders or shipments via email, call U.S. Customer Support at 1.800. 463.3339.
How does FedEx give back to the community?
FedEx is committed to actively supporting the communities we serve through strategic investment of our people, resources and network. Our corporate resources include financial contributions in-kind charitable shipping services and volunteer services by our team members.
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How long can a FedEx package be delayed?
How long will they hold it?” We'll hold your package for up to 7 days for a FedEx Ground® or FedEx Express® shipment before returning it to the shipper.
Several variables can influence how fast your FedEx package arrives at your address. Storms, incorrect shipping addresses, and missing documentation can delay your package which makes FedEx take longer to deliver it.29-Aug-2021
How do I contact FedEx about a delivery problem?
To file a complaint, please call customer support at 1.800. GoFedEx 1.800. 463.3339.
FedEx Customer Service. Representatives are available online Monday through Friday, 8:30 a.m. to 6:00 p.m. CST, excluding holidays. * Denotes required fields. Please fill out the fields above, type your question in the box below, and click "Chat now" to proceed.
Where is my FedEx package?
You can monitor your incoming and outgoing packages throughout the entire delivery process and receive alerts and notifications. You can also call 1.800. GoFedEx 1.800. 463.3339 and say “track my package.” Or text “follow” plus your door tag number to 48773.
And, if it looks like you've won a prize, a freebie, or some other goodie? Sorry, folks, but it's a scam. FedEx isn't really in the giveaway business, so if that's part of the text message or email you received, delete it immediately.24-Jan-2020
Does FedEx deliver grant money?
THE 2020 FEDEX #SUPPORTSMALL GRANTS INITIATIVE ("Grant") IS SPONSORED BY FEDEX CORPORATE SERVICES, INC. (“Sponsor” or “FedEx”). *Sponsor will notify small businesses selected to receive a grant at the email address provided in the application between the period of July 10, 2020 – September 14, 2020.22-May-2020
Connecting the world responsibly & resourcefully When we help businesses access new markets, they grow and create jobs that boost standards of living in their communities. Investments in safer and more sustainable transportation improve our own footprint and make our communities more livable.
Do FedEx send emails?
FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.
These fraudulent emails appear to originate from a FedEx employee (e.g., 'bjones@fedex.com'). The body of the message may contain a fake notice related to FedEx services or may contain only a random phrase or sentence. Be aware that the attachment contained in the email may contain a computer virus.
What is the email address for FedEx claims?
- Complete the online claim form. Step 2: Add supporting documentation now or after you file. For Freight claims, please send supporting documents to file.freightclaim@fedex.com. Step 3: Submit your online claim form.
Why isn't my package moving when I check tracking? Packages are scanned at various points between pickup and delivery. The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination.
Does FedEx give refund for late delivery?
If we didn't deliver your package on time, you may be able to request a refund or an adjusted invoice. Learn more about our FedEx Money Back Guarantee Policy here.
Even after a package is en route, you can request to have us hold it at a nearby location for pickup. With many shipments, there's no need to wait for a delivery attempt. Simply enter the tracking number online or call 1.800. GoFedEx 1.800.
Why is my package still in transit?
Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.28-Apr-2021
Amazon stopping FedEx Ground deliveries because they weren't fast enough shows how dedicated the company is to fulfilling its promise of one- or two-day delivery. In the competitive world of e-commerce, shipping speed is one of the most important things customers consider.15-Jan-2020
How long is FedEx pending?
Package Accepted If you don't see any movement from the status after 48 to 72 hours it's not a bad idea to get a hold of facts directly and see if they can find out what's going on with your package or move things along for you.19-Mar-2021
What if my FedEx package is not delivered on time?