What to do when Post Office says they delivered but no package?
If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days. Please check all potential delivery locations at your address.
Lodge or file your complaints online for postal services of Department of Posts. A complaint can be filed or lodged for cases of loss of parcels, non-delivery or wrong delivery of article, non-refund of charges, non receipt of acknowledgement, etc.
How can I get proof of delivery from India Post?
Delivery information on SMS Receive SMS on your registered mobile number when your consignment is received at the delivery post office and a confirmation SMS upon delivery.
Toll free Number(s): 1800 266 6868 ( 09.00 am to 06.00 pm except Sunday and gazetted holidays) 1800-11-2011 (For International Mails)
Who is responsible if package is delivered to wrong address?
The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund.
Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.
What to do when my order status is delivered but I have not received it yet?
If you have not yet received your order but the order status is delivered, here's what you can do:
Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone.
Is Indian post reliable?
Yes. It is safest option. Compared to other courier services, all the services provided by Indiapost are more reliable. India's Comptroller and Auditor General (CAG) has reported that Department of Posts' (DoP) Speed Post service is “better than the services provided by private courier services”.
If you are thinking about getting today's mail, sooner than the postman would deliver it, the answer is no. That mail is being sorted and arranged for delivery by your letter carrier. No one is going to allow you to break into that work, to have your mail picked out and handed to you.
Does India Post work on Saturday?
Is Saturday A Working Day Post Office? Yes, Indian post office timings on Saturday are from 8 AM to 4 PM. So yes, Saturday is a working day in the post office.
A Proof of Delivery (POD) is an e-mailed response letter containing the delivery information, the recipient's name, the tracking number, an image of the recipient's signature, and the printed name and address. Other information includes: Delivery location attribute (e.g., Front Door / Porch). Product of mail.
How do I contact post office about my package?
Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer & Industry Contact office.
Grievance Redressal Mechanism (GRM)
How can I complain to India Post?
For online lodging of complaints and status update through website www.indiapost.gov.in (Go to home page and click on Customer Complaints link, select option Register Your Complaint for lodging complaint and select option Track your Complaint for knowing the position of the case.)
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
Is it illegal to keep a package wrongly delivered to you?
You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.01-Dec-2016
Submit a Missing Mail Search Request If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. Recipient mailing address.
Who investigates stolen mail?
The United States Postal Inspection Service (USPIS) investigates: Mail Theft.
If a customer hasn't received their goods, they'll receive a refund for the cost by submitting an Amazon Stolen Package Claim. This guarantee also applies to damaged or inferior products received as well.
How does UPS investigate lost package?
UPS requires the shipper to report any lost packages. Wait 24 hours AFTER the delivery window. Once the report is received, UPS will perform a package search. Package searches can take up to 10 business days.
What to do when Post Office says they delivered but no package?