Can I email DHL?

Email. If you wish to email us, please click here to fill in our form and we will get back to you in around 3 working days. Alternatively, you may like to view our Frequently Asked Questions for answers to many popular queries.18-May-2022

How do I send an email through DHL?

Three simple steps are all it takes:

Prepare & Register. Pack your package with your own packaging.
Pay & Print. Paying shipping, printing mailing labels and any customs documents can be done from home as you can do from your DHL agent.
Leave & Send. Leave your package with one of our 1500 DHL agents.

How can I contact DHL customer care?

Can I speak to a human at DHL UK?

You can speak to a member of our customer service team on Live Chat between 07:00am and 22:00pm Monday to Friday. You will see a 'Chat to our team' button at the bottom right of this page when an advisor is available to chat.

What is DHL email address?

What is DHL's email address? You can contact their support by writing an email to mnl.customercare@dhl.com or by filling out the form.

How do you complain to DHL?

You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel's customer service department.

What happens if DHL loses my package?

If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible.

Can I ship DHL without an account?

Personal shipper? Send a package right now. Ship today without a DHL Express Business Account. It's easy to get started.

Does DHL check packages?

Our courier will inspect the shipment when the pickup is made. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. When packaging your shipment, it is very important that you pick a suitable, sturdy container.

Can I call DHL on WhatsApp?

Our WhatsApp digital assistant is available 24/7 to track your shipments, subscribe to shipment notifications, and answer general customer service enquiries. Simply open WhatsApp to get started or add the DHL Express WhatsApp number +44 1163 265750 to your contacts and start a WhatsApp chat*.

Does DHL need a phone number to ship?

DHL is not a prefered carrier, why not using Fedex or UPS ? You can not provide the carrier with a phone number. DHL has regularly scheduled deliveries at most warehouses and their dispatchers have an account to allow them to contact Amazon through the carrier portal.08-Nov-2018

How do I book a DHL customer account?

Get a Quote for one shipment - Our experts from DHL Express will be in touch.
Ship Now & Pay by Credit Card for one shipment - Our experts from DHL Express will be in touch.
Open an Account Our experts from DHL Express will be in touch.
Log in to MyDHL+ for existing DHL Express customers.

Why can't I track my DHL parcel?

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.

What time do DHL deliver until UK?

We deliver from Monday through Friday between 8:00 AM and 6:00 PM.

How do I cancel a DHL shipment online?

If you've already sent the package, there is no way to cancel or refund your DHL Express shipment. DHL Express does not support canceling shipments. If you've never given DHL Express the package to ship, DHL Express will not charge you for the printed label or the shipment itself.

Why is my package on hold DHL?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.08-Dec-2021

Does DHL send text messages about delivery?

Whether it's email or text messages, they are not sent by DHL, they are sent off by some third party, using DHL name or logo in an unauthorized way. These messages are often referred to as "SPAM", "phishing" or "spoofing", and over the past year, the number of these fraudulent messages have increased dramatically.18-May-2022

How do I know if DHL text is real?

How do you recognize a real message from DHL?

Emails from DHL are always sent from an email address ending in @dhl.com, @dpdhl.com, @dhl.nl (or dhlparcel.nl) or @dhl. followed by another county domain.
On a real DHL payment request, you will always see your tracking number.

Where can I complain about DHL courier?

Consumers: 000800-050-1009. Contact DHL eCommerce Personal Send Email.18-May-2022

Does DHL refund?

In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose "Request a Refund" from the Main Menu.