Who can I complain to about NZ Post?
call the Customer Care Centre on 0800 268 743.
Chief Executive Officer, NZ Post Group. David Walsh became Chief Executive in May 2017. He joined the Group in February 2015 as Chief Financial Officer having previously held the position of General Manager Corporate and Finance at KiwiRail after his role as Chief Financial Officer was widened.
How do I talk to a person at NZ Post?
Contact Us
Contact our Customer Care Team 0800 COURIER (0800 268 7437) Our Customer Care Centre is open 7am-6pm Monday to Friday and can be contacted on 0800 268 7437.
Who is responsible if package is not delivered?
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
When to complain to an ombudsman. You can complain to an ombudsman if you've already complained to the organisation and couldn't solve your problem through their complaints procedure.
Who owns NZ Post?
New Zealand Post is a company with over 170 years of history. Since 1987, it has operated as a State Owned Enterprise (SOE) with the NZ Government as the 100% shareholder.
As mentioned earlier, if the courier left it somewhere that wasn't previously agreed and it's now gone, you should contact the retailer. They should replace it and then claim on their business insurance for any losses. If a thief breaks into your home to steal the parcel, you could make a home insurance claim.16-Mar-2022
Why is NZ Post so slow?
There are currently some delays with international deliveries. The COVID-19 pandemic is still causing delays to some parcels coming in and out of New Zealand due to reduced airfreight capacity and processing delays in certain countries.24-Apr-2022
If an item someone posted to you does not arrive or arrives damaged, only the sender can claim compensation. They have a contract with NZ Post, not the person receiving the package. If you have a problem with an item someone posted to you, you need to contact the sender and ask them to lodge a claim with NZ Post.
Can I get compensation for late delivery?
When a courier company delays a shipment, you can always claim compensation from them. However, usually its amount will be lower than the loss really suffered. Moreover, there is no guarantee that you will receive any compensation.02-Dec-2019
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What happens if post is not delivered?
If item is not delivered to recipient then the mail will keep at Speed post office for 18 days. If item is not delivered delivered and full postage wasn't paid then the mail will keep at Speed post office for 18 days. If item is not delivered and custom charge is due then we will keep it for 21 days at post office.
Having a package lost in the mail is frustrating, especially since there is no guarantee the item will ever be found. Recovering a mail may require you to contact several companies and people like your local post office, mail delivery service, or the sender if you are receiving mail.
How long before a package is considered lost?
A Lost Article is defined as any mailing that has not been received and has not been returned to the sender. Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.
USPS may reimburse you for stolen, lost or missing packages if the mail was insured. If your packages weren't insured, they likely won't issue a refund. Instead, you'll want to contact the seller. This holds for other delivery services, too.
Does the ombudsman charge a fee?
Ombudsman Services is free to consumers. We are funded by the fee a company that is signed up to our scheme pays to have each complaint reviewed. This covers the cost of us handling the case.
A mistake can affect your customer practically or emotionally, as well as financially. For this reason, we can award fair compensation for any of the following: distress. inconvenience.
What happens if a company doesn't respond to the ombudsman?
You may still be able to take legal action against the business, but we won't be involved in this. And, if we don't hear from you within the specified timeframe, then in most cases you will be treated as having rejected the decision and it will not be binding on the business.
With a team of over 7,000 employees and contractors, many of whom operate in the public space on our roads, driveways and footpaths, safety and wellbeing is our number one business priority.
Is NZ Post profitable?
NZ Post is pleased to announce a net profit after tax of $60 million for the six months ending 31 December 2021.21-Feb-2022
Who can I complain to about NZ Post?