Who is the head of NZ Post?
Chief Executive Officer, NZ Post Group. David Walsh became Chief Executive in May 2017. He joined the Group in February 2015 as Chief Financial Officer having previously held the position of General Manager Corporate and Finance at KiwiRail after his role as Chief Financial Officer was widened.
Lost in transit
Is NZ Post the same as NZ Couriers?
Courier Post is a subsidiary of NZ Post, they offer nationwide courier service with 4 pickups and deliveries cycles per day. In 1989 New Zealand Post established CourierPost, a nationwide courier company designed to protect the company's parcel business from private competition.
Since 1987, it has operated as a State Owned Enterprise (SOE) with the NZ Government as the 100% shareholder.
Who is responsible for lost package NZ?
Under the Consumer Guarantees Act the courier company must provide their service with reasonable care and skill, so they are required to compensate you if they have lost your parcel. Read more about your rights when paying for goods to be transported. More information is on the Consumer Protection website.07-Jun-2020
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
Who is responsible for missing parcel?
When a parcel goes missing, it's logical to think the courier company is liable. However, it's actually the retailer who is responsible for compensating you. While it's a good idea to contact the courier first, if the parcel is truly lost, you'll need to take it up with the retailer.20-Jun-2019
Coming out on top is Aramex. Formerly known as Fastway, Aramex blitzed its NZ Post competition. Boasting a 5-Star rating for Overall Satisfaction, it earns top marks in all categories, bar one, Reliability of Service, for which it only dropped one point, to claim a strong 4-Star rating.
How do I contact Courier Post?
Contact our Customer Care Team 0800 COURIER (0800 268 7437) Our Customer Care Centre is open 7am-6pm Monday to Friday and can be contacted on 0800 268 7437.
call the Customer Care Centre on 0800 268 743.
Is Courier Post owned by NZ Post?
In 2012 New Zealand Post purchased DHL's holdings in these two companies. ECL operates extensive courier and logistics services throughout New Zealand and encompasses the CourierPost, Pace, RoadStar and Contract Logistics brands.
Yes, You Can Legally Buy Unclaimed Mail and Packages.27-Aug-2022
Why did NZ Post change their logo?
New Zealand Post has a new logo and brand, which it says reflects “transformational change” within the company. From today, the state-owned enterprise will begin replacing its red and white envelope logo from today with a new navy blue, red and white logo.24-Jun-2021
If a parcel is stolen after NZ Post completes delivery of the item, [it] becomes a police matter and people need to report the theft to the police.” Because the thefts are reported to the police, NZ Post is unable to keep a record of every theft after delivery, he said.25-Feb-2021
Why would a parcel be delivered but not received?
When the parcel is marked as delivered in the tracking system, but you haven't received it, when you already checked with the members of your family and neighbors and they also didn't receive it on your behalf, it could mean that your package ended up in a different place.
If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item. You can ask for a full refund if: a delivery date was essential and wasn't met.
Is the post office liable for lost packages?
What does a USPS Claim cover? If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.
A Lost Article is defined as any mailing that has not been received and has not been returned to the sender. Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.
Can you dispute a stolen package?
If you know your package has been stolen, you could reach out to the sender or seller about a possible replacement or refund. You should also consider filing a police report for your stolen package to aid your case if you eventually file an insurance claim.05-Jan-2021
If you qualify for a return but the seller won't give you your money back, you have some options:
Do police Investigate Missing parcels?
Do police investigate missing parcels? The police may investigate a missing parcel. You'll need to report the stolen parcel to the police and if you've been burgled, call 101. Without evidence from witnesses, or footage from a security camera or smart doorbell, it might be hard for anything further to happen.16-Mar-2022
Who is the head of NZ Post?