How do I contact J&T?
You may contact our 24 hours customer service hotline at 1300-80-9000 or e-mail to support@jtexpress.my.
When your shipment is in transit, it means the courier company picked the parcel up and your shipment is on its way to the delivery address. The package stays in transit until the driver/postman delivers it.
How do I contact J&T Tiktok?
J&T Customer Service, here for you 24/7 to assist you! Our customer service hotline is open everyday including weekends and holidays. Call our hotline now at (02) 8911-1888.06-May-2022
Return Process for J&T Express (1) Go to Me > My Purchase > Return Refund > Select the relevant order. Then click on 'Select Courier' > 'J&T Express' (Free Return) > Confirm. The next page will show the return/refund details, e.g. instructions on how to return the items.18-Jan-2021
What time does J&T stop delivering?
J&T Express conducts deliveries from Monday to Saturday, 9am to 10pm.
J&T Express delivery days take from one to eight days depending on where the package is shipped from and where it will be delivered.29-Aug-2022
What do I do if my parcel is on hold?
The best thing you can do when your shipment is on hold is to wait it out. Your package will arrive at your location. It just may take a bit longer than you expected.26-Jan-2022
The transit period for a package shipped within the United States can range from 2 to 10 business days, depending on your location. Deliveries to rural areas will take longer, and unforeseen delays can also impact delivery times.29-Sept-2022
Why is my parcel still in transit?
Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.28-Apr-2021
J&T EXPRESS TERMS AND CONDITIONS J&T Express reserves the right without giving reasons to refuse a delivery. A refusal of delivery for whatever reason, can never give rise to any claim for damages by the Sender in respect of J&T Express.
How do I return my J&T Shopee?
(1) Go to Me > My Purchase > Return Refund > Select the relevant order. Then click on 'Select Courier' > 'J&T Express' (Free Return) > Confirm. The next page will show the return/refund details, e.g. instructions on how to return the items. A barcode containing the return parcel tracking number will be generated.18-Jan-2021
Arrange shipment for Shopee Supported Logistics
What happens if J&T loses my package?
For lost or damaged parcels, J&T Express will compensate the parcel's value amount (goods 2KG and below: RM 100 and goods 2.01KG and above: RM 300). The claim must be made within 30 days from the date of delivery.
A delivery exception may be issued anytime a package is delayed or undeliverable, but it doesn't always indicate that your package will arrive late. In certain instances, a package does still arrive at its final destination on time, even after a delivery exception occurs.01-Aug-2021
How many attempts does J&T deliver?
twice
3) In order the parcel can be delivered in the next 24 hours under the Next Day Delivery Service, the customer has to deliver the parcel before the Cut-Off Time as stipulated. The Cut-Off Time to deliver the parcel is varied based on customer segment.
Does J&T pick-up on Sunday?
J&T Express' pickup window is from Monday to Sunday, between 2.00pm - 6.00pm. Upon arrival at the pick-up address, J&T Express' delivery person will check to ensure that each parcel is packed in good condition for transportation.09-Mar-2020
The Standard Delivery option of Shopee Xpress has working hours of 8 am to 7 pm all days of the week, except on a few holidays.17-May-2022
How long does it take for a parcel to arrive?
Most courier companies take 1-3 business days to deliver domestic shipments and 3-7 days to deliver internationally. Each courier company offers multiple services with different delivery times including standard and urgent options.
How Long Will It Take for My Package To Arrive—USPS
Does J&T deliver door to door?
The Business Parcel (BP) service is applicable for Walk-in, Door-to-Door (D2D) Free Pickup Service and VIP clients.
How do I contact J&T?